Careers

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Dental Insurance
Vision Insurance
Life Insurance
Long and Short Term Disability
Employer Matched 401K
Employee Recognition Program
Incentive Compensation
Start with 18 Paid Vacation Days a Year
Six Paid Holidays per Year
Breakfast or Lunch on Fridays
Business Casual Dress Code

100% Company Paid Medical Insurance for Employee and Dependent Child

Company-Sponsored 529
College Savings Plan

Reimbursement toward Sam’s Club,
Costco, or BJ’s Wholesale Membership

Career Opportunities

Position Overview:

The Client Success Advocate position encompasses a unique combination of client support, problem solving, financial operations support, technical assistance, and other functions key to our Company’s philosophy of providing excellent customer service. The Client Success Advocate works with Fintech Client Services, Sales, Marketing, and Finance teams. They work closely with Client Services and Sales to ensure overall customer satisfaction and drive customer retention through periodic check-ins, audit reach outs, and other tasks as identified. This role requires an understanding of Fintech products and services, Fintech systems and industry knowledge.

 

Responsibilities:

Become an advocate for our clients across all Fintech departments, serve as voice of the customer

Lead projects that improve Fintech’s service offerings

Maintain and increase client satisfaction, loyalty, and retention

Obtain and evaluate all relevant information to handle product and service inquiries

Effectively communicate both internally and externally via phone, email, presentations, and training/education

Educate clients on Fintech website, processes, products, and services

Formulate recommendations for system enhancements and process improvements to increase efficiencies (with Client Service departments) and improve customer end-user experience

Responsible for conducting audits/reach outs and resolving client issues at point of contact

Assist with updating SOPs and creating training documentation for internal and external use

Keep management apprised of critical client situations

Conduct quality checks and report findings back to management (with proposed recommendations)

Other duties as assigned including leading projects, building reports for tracking, assisting client services in overflow work, and reviewing, reporting and following up on surveys

 

Requirements:

Excellent verbal and written communication skills

People oriented and customer focused

Problem analysis and creative problem solving

Proactive, takes initiative

Strategic thinking, multi-tasking ability

Detail oriented and can work independently

Determining escalated issues action

Exceptional organizational skills and the ability to prioritize assignments

Ability to produce results quickly

Motivated, able to work under pressure, and meet deadlines

Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook)

Experience with project management and ACH processing a plus

Experience in helpdesk or ticketing system a plus

2-3 years customer service experience

 

How to Apply

To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net

Position Overview:

The Activation Specialist position ensures a successful implementation of retailer and distributor relationships.  The position encompasses a unique combination of customer support, problem solving, financial operations support, technical assistance and other functions key to our Company’s philosophy of providing excellent customer service.

The Activation Specialist serves as the primary customer contact through the implementation process. They proactively manage customer relationships by keeping the customer abreast of the status of their setup and any issues, providing suggestions based on best practices and ensuring customers are trained and prepared for the agreed upon effective date of their relationship.

 

Responsibilities:

Ensure all customer calls and email requests are responded to appropriately and on a timely basis

Perform timely maintenance on customer accounts as part of setup process

Generate new revenue from existing customers through upselling and cross-selling of other Fintech products and services

Create and maintain  customer locations and relationships in the Fintech databases

Obtain and evaluate all relevant information to handle product and service inquiries

Maintain knowledge of Fintech policies, products, services and internal procedures

Educate customers on Fintech website and processes

Maintain professional skills to ensure customer satisfaction

Formulate recommendations for system enhancements and process improvements to increase efficiencies with customer support department and customer end user experience.

Assist with updating SOPs and creating training documentation for internal and external use

Keep management apprised of critical customer situations

Promote positive interactions with all Fintech business units

 

Requirements:

Interpersonal Skills

Verbal and written communication skills

People-oriented and customer focused

Problem analysis and problem solving

Solution knowledge

Strategic thinking

Detail oriented

Exceptional organizational skills and the ability to prioritize assignment

Ability to produce results quickly

Motivated, independent, able to work under pressure and meet deadlines

Must be fluent Windows user with a basic understanding of database operation

Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint ,Outlook)

Project Management and ACH processing a plus

Experience in helpdesk or ticketing system a plus

Minimum three years customer service experience

 

How to Apply

To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net

Position Overview:

In the Help Desk Support position, you will use your experience and knowledge to provide assistance and support for end users in the use of computer hardware, computer systems, and software. You will be responsible for answering questions, troubleshooting problems, running diagnostic tools, isolating problems, and finding solutions.

In this role, you will provide maintenance of the computer environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, VOIP, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

This role is expected to interact with team members to ask or answer specific questions on troubleshooting.

This position reports to the Director, IT & Operations.

 

Responsibilities:

Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware

Respond to requests either in person or over the phone

Write training manuals

Train computer users

Maintain daily trouble logs of computer systems

Respond to email messages for customers seeking help

Ask questions to determine nature of problem

Walk customer through problem-solving process

Install, modify, and repair computer hardware and software

Run diagnostic programs to resolve problems

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Install computer peripherals for users

Follow up with customers to ensure issue has been resolved

Gain feedback from customers about computer usage

Run reports to determine malfunctions that continue to occur

Provide helpdesk support and resolve problems to the end user’s satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the helpdesk tracking software

Document internal procedures

Assist with onboarding of new users

Ensure each workstation has a computer, monitor, keyboard, mouse, phone, and any additional specialized equipment

Install, test and configure new workstations, peripheral equipment and software

Maintain inventory of all equipment, software and software licenses

Manage PC setup and deployment for new employees using standard hardware, images and software

Perform timely workstation hardware and software upgrades as required

Effectively communicate within department and cross-functionally, as appropriate

Draft, compile, and merge written documentation as necessary

Participate in meetings and be dependable as a resource on assigned projects

Identify and escalate concerns to the manager

Provide manager with report(s) on status of program activity, closings, follow-up, and adherence to goals

Other responsibilities as assigned

 

How to Apply

To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net

Position Overview:

.NET Developer designs, implements, troubleshoots and maintains custom web development throughout the full software development life cycle to support internal applications and services for all company product and service offerings.

This position is in the IT department and reports to the development team lead.

 

Responsibilities:

Create site layout/user interface from provided design concepts by using HTML/CSS best practices

Create validation, placement and layout of web site pages given client provided specifications

Development of robust and user-friendly .NET-based web applications.

Create new system processes and improve existing processes that enable operational efficiencies

Create documentation

Software testing and quality assurance

Performance tuning, improvement, and usability

All other responsibilities as assigned

Requirements:

In-depth understanding and proficiency in front-end technologies and concepts (MVC, Razor, JSON, AJAX, CSS, browser compatibility, HTTP protocol, etc.)

Professional experience creating top-notch UI using JQuery, HTML5 and CSS

Proficient in C#

Proficient with VS2015, TFS and MS Unit Testing Framework

Understanding of REST/SOAP/XML services

Strong skills in creating SQL queries

Strong understanding of object oriented programming

2+ years iterative software development methodologies (e.g. Agile, Scrum, etc.)

Self-motivated, self-directed and personally accountable

Excels in a highly collaborative, cross-functional environment

Client focused, obsessed with delivering high quality, robust solutions

Excellent at applying critical thinking skills and problem solving

Excellent communicator, able to anticipate and prevent problems

Emotionally mature and works well in a team environment

Bachelor’s degree in Computer Science, Software Engineering or a related area is preferred

Microsoft Certification is a plus

 

How to Apply

To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net

Position Overview:

The Operations Support Coordinator position assists Fintech customers by being a point of contact from onboarding to continuing customer support.  They are focused on processing customer requests timely and accurately.  The Operations Support Coordinator is a champion of Fintech to our customers and follows the Company’s philosophy of providing excellent customer service.

 

Responsibilities:

Entry of enrollment forms adhering to the department standards and accuracy

Handle customer phone calls

Process bank account changes requested by customer

Process all monetary and non-monetary returns which includes customer communication, tracking and follow up

Timely handling of invoice approvals

Ongoing account maintenance as required

Timely processing of changes requested

Obtain and evaluate all relevant information to handle product and service inquiries

Mine existing customer lists to generate new relationship opportunities for both sides of the trading relationships (as applicable)

Maintain knowledge of Fintech policies, products, services and internal procedures

Ability to recognize and qualify Sales leads

Maintain professional skills to ensure customer satisfaction

Formulate recommendations for system enhancements and process improvements

Assist with updating SOP’s and creating training documentation for internal and external use

Keep Management apprised of critical customer situations

Promote positive interactions between all Fintech business units

Other duties as assigned


Requirements:

Interpersonal skills

Verbal and written communication skills

People-oriented and customer focused

Problem analysis and problem solving

Solution knowledge

Strategic thinking

Detail oriented

Exceptional organizational and prioritization skills

Must be fluent Windows user with a basic understanding of database operation

Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint , Outlook)

Experience in helpdesk or ticketing system a plus

Ability to work independently as well as part of a team

Minimum one year customer service experience

High school degree

 

How to Apply

To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net

Position Overview:

The Sales Rep’s primary responsibility is to gain new business and maximize retailer enrollments by fostering earnest business relationships with key alcohol distributors and other strategic partners.

This position reports to the Sales Manager.

 

Responsibilities:

Self-motivated creative lead prospecting across a vast landscape of trade publications, industry websites, social media platforms, distributor websites and third party partner websites

Qualify sales leads and referrals and develop personal strategy for sales pursuits

Deliver multiple online sales demos on a daily basis and track sales activity via Salesforce.com

Prepare, collect and process sales paperwork for new customers

Participate in a weekly team sales cadence and commit to sales performance week over week

Send collateral material to customers in accordance with established program procedures

Develop relationships with assigned distributor customers and other strategic partners

Work with distributors to create and implement strategies to increase leads and referrals

Maintain distributor and retailer relationships through quality checks and business reviews

Identify and elevate client concerns to management

Maintain key report(s) on distributor program activity, new enrollments, follow-up, and adherence to goals

 

Requirements:

Minimum two years Inside Sales / Account Management preferred

Some college preferred

People-oriented and customer focused

Self-starter and tenacious new business hunter

Ability to interact with customers in a professional and friendly manner

Ability to interact and communicate with internal staff in an effective and courteous manner

Excellent phone manners are essential

Excellent communication skills (verbal and written)

Detail-oriented with excellent organizational skills

Ability to prioritize in order to meet timelines

Strong desire to compete in a professional manner and excel in sales peer group

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)

Phone training and/or online presentation experience a plus

Ability to work independently as well as part of a team

 

How to Apply

To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net

Position Overview:

The Customer Support Specialist position encompasses a unique combination of customer support, problem solving, financial operations support, technical assistance and other functions key to our Company’s philosophy of providing excellent customer service.

The Customer Support Specialist serves as the primary customer contact and proactively manages customer relationships by ensuring customers understand and utilize the full array of products and services provided by Fintech.

Responsibilities:

Ensure all customer calls and email requests are responded to appropriately and on a timely basis

Timely processing of manual invoicing and bank account changes per department standards

Process all monetary and non-monetary returns submitted by our processing banks which include customer communication, tracking and follow-up

Obtain and evaluate all relevant information to handle product and service inquiries

Maintain knowledge of Fintech policies, products, services and internal procedures

Educate customers on Fintech website and processes

Maintain professional skills to ensure customer satisfaction

Formulate recommendations for system enhancements and process improvements to increase effiencies with customer support department and customer end user experience

Assist with updating SOPs and creating training documentation for internal and external use

Keep management apprised of critical customer situations

Promote positive interactions with all Fintech business units

 

Requirements:

Interpersonal skills

Verbal and written communication skills

People-oriented and customer focused

Problem analysis and problem solving

Solution knowledge

Strategic thinking

Detail oriented

Exceptional organizational skills and the ability to prioritize assignment

Ability to produce results quickly

Motivated, independent, able to work under pressure and meet deadlines

Must be fluent Windows user with a basic understanding of database operation

Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint ,Outlook)

Project Management and ACH processing a plus

Experience in helpdesk or ticketing system a plus

Minimum three years customer service experience

 

How to Apply

To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net

Position Overview:

The Distributor Account Manager’s primary responsibility is to manage, develop and maintain relationships with Fintech’s distributor clients. The Account Manager is responsible for servicing these distributors and ensuring they are aware of and utilize all current Fintech products. The Account manager will also be responsible for selling new Fintech products and services to existing distributor clients.

This position reports to the VP, Distributor Strategy.

 

Responsibilities:

Manage top-tier distributors

Develop and maintain relationships with existing distributor clients

Understand specific operations of each distributor client related to their beverage business – specifically to help the distributor client understand all the benefits of Fintech and to know when distributor client would benefit from new Fintech products and services

Establish relationships with key decision makers within each distributor organization. This will include accounting personnel, IT personnel and certain executives including CFO and VP of Sales

Ensure all distributor client contacts are kept up-to-date on new Fintech products and services

Ensure all distributors are participating in DEFT and all programs Fintech rolls out to distributors

Update records and databases to ensure distributor contact information is always current

Develop procedure with each distributor client to maximize trading partner relationships

Send presentations, proposals and sales collateral to distributor clients that would benefit from new products and services

Prepare and collect paperwork to activate new products and services

Coordinate with other departments to accomplish the work required to implement the sale of new products and services

Facilitate and follow up on the distributor client needs within the Fintech organization

In addition to regular communication with distributor client, perform periodic audits with various contacts within distributor organization to ensure client satisfaction

Identify and elevate client concerns to management

Provide manager with report(s) on status of activities, follow-up, and adherence to goals

 

Requirements:

Strong relationship-building skills required

Sales experience preferred in distributor industry

Customer service experience preferred

Excellent communications skills – both verbal and written

Ability to interact with prospects and current clients in a professional and friendly manner

Must be able to explain technical instructions in a user-friendly manner

People-oriented and client focused

Ability to interact and communicate with internal staff in a timely and effective manner

Excellent presentation skills are essential

Proficient in various software applications (Word, Excel, PowerPoint, Outlook, internet)

Experience with a customer relationship management (CRM) software application (Salesforce preferred but not required)

Ability to perform online presentations and demos

comfortable speaking in public forums

Detail-oriented with excellent organizational skills

Excellent follow-up skills

Proven ability to work independently as well as part of a team

Some travel required

 

Education and Experience:

College degree preferred

Experience in distributor industry preferred

 

How to Apply

To be considered for this position, please e-mail your resume, cover letter and salary requirements to careers@fintech.net

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