Careers

Ready to join one of Tampa Bay's best places to work? Explore your opportunities.

• 100% Company Paid Dental Insurance for Employee
• 100% Company Paid Vision Insurance for Employee
• Company Paid Medical Insurance for Employee and Dependent Children
• Employer matched 401K up to 10% of your salary.
• Company Paid Life Insurance
• Company Paid Long and Short Term Disability
• Employee Recognition Program
• Incentive Compensation
• Holiday Bonus
• Start with 18 Paid Vacation Days a Year
• Six Paid Holidays per Year

Every year Fintech is nominated for a host of local and national awards for our culture and benefits. This year, we are a finalist for the 2020 401K Plan Sponsor of the Year Award, and winner of the Tampa Bay Times Top 100 Workplaces of 2020 and Florida Trend's 2020 Best Companies to Work for in Florida. 

Special Benefits for Work-Life Balance:
• Breakfast or Lunch on Fridays
• Business Casual Dress Code
• Monthly Team-building Events
• Quarterly Massages
• Group Events and Outings
• Community Outreach Events

Career Opportunities

Department: Activation

Position Description: The Activation Specialist position ensures a successful implementation of retailer and distributor relationships. The position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service.

The Activation Specialist serves as the primary client contact through the implementation process. They proactively manage client relationships by keeping the client abreast of the status of their setup and any issues, providing suggestions based on best practices, and ensuring clients are trained and prepared for the agreed-upon effective date of their relationship

Essential Functions: 

  • – Ensure all client calls and email requests are responded to appropriately and on a timely basis
  • – Perform timely maintenance on client accounts as part of the setup process
  • – Generate new revenue from existing clients through upselling and cross-selling of other Fintech products and services
  • – Create and maintain client locations and relationships in the Fintech databases
  • – Obtain and evaluate all relevant information to handle product and service inquiries
  • – Maintain knowledge of Fintech policies, products, services, and internal procedures
  • – Educate clients on Fintech website and processes
  • – Maintain professional skills to ensure client satisfaction
  • – Formulate recommendations for system enhancements and process improvements to increase efficiencies with the client support department and client end-user experience
  • – Assist with updating SOPs and creating training documentation for internal and external use
  • – Keep management apprised of critical client situations

Qualifications:

  • – Interpersonal Skills
  • – Verbal and written communication skills
  • – People-oriented and client-focused
  • – Problem analysis and problem-solving
  • – Solution knowledge
  • – Strategic thinking
  • – Detail oriented
  • – Exceptional organizational skills and the ability to prioritize assignments
  • – Ability to produce results quickly
  • – Motivated, independent, able to work under pressure and meet deadlines
  • – Must be a fluent Windows user with a basic understanding of database operation
  • – Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook)
  • – Project Management and ACH processing a plus
  • – Experience in helpdesk or ticketing system a plus
  • – Minimum three years client service experience

How to apply:

Apply to this position via Indeed 

Department: Sales

Position Description: The SMB Sales Representative’s primary responsibility is to sell Fintech’s subscription-based service that assists retailers in the payment of their beverage alcohol purchase and provides visibility to their purchasing analytics. Our solution helps retailers conform to state regulations for purchasing beverage alcohol and maximizes profitability for their beverage alcohol program.

Essential Functions: 

  • – Prospect and qualify sales leads for sales pursuit using typical research vehicles such as trade publications, industry websites, social media platforms, distributor websites, and third-party partner websites too
  • – Deliver phone and WebEx sales demos to small business owners
  • – Utilize a consultative approach to uncover our prospects business challenges and position Fintech value statements as a means to mitigate those business challenges
  • – Participate in sales-led marketing programs that promote clients interest
  • – Develop relationships and maintain frequent communications with assigned distributors and strategic partners to increase lead referrals
  • – Close deals
  • – Prepare, collect and process sales service agreements for new clients
  • – Participate in a weekly team sales cadence and sales performance reporting

Qualifications:

  • – Minimum two years inside or outside sales required
  • – Self-starter and tenacious new business hunter
  • – Goal-driven
  • – Strong desire to compete in a professional manner and excel in sales peer group
  • – People-oriented and client-focused
  • – Ability to interact and communicate with internal team in a professional manner
  • – Ability to interact with customers in a professional and friendly manner
  • – Excellent phone manners are essential
  • – Excellent communication skills (verbal and written)
  • – Detail-oriented organizational skills
  • – Ability to prioritize in order to meet timelines
  • – Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • – Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
  • – Phone training and/or online presentation experience a plus
  • – Ability to work independently as well as part of a team

How to apply:

Apply to this position via Indeed

Department: Client Services

Position Description: The Client Support Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service. The Client Support Specialist serves as the primary client contact and proactively manages client relationships by ensuring clients understand and utilize the full array of products and services provided by Fintech.

Essential Functions:

  • – Ensure all client calls and email requests are responded to appropriately and on a timely basis
  • – Timely processing of manual invoicing and bank account changes per department standards
  • – Process all monetary and non-monetary returns submitted by our processing banks which include client communication, tracking, and follow-up.
  • – Maintain knowledge of Fintech policies, products, services, and internal procedures
  • – Educate clients on the Fintech website and processes
  • – Formulate recommendations for system enhancements and process improvements to increase efficiencies with client support department and client end-user experience.
  • – Assist with updating SOPs and creating training documentation for internal and external use
  • – Keep management apprised of critical client situations
  • – Promote positive interactions with all Fintech business units
  • – Ensure positive client experience through high quality service both written and verbal
  • – Respond to and resolve complex issues through incident recognition, research and resolution
  • – Capture client information on inbound requests and ensure client issues are documented and escalated appropriately as the situation warrants

Qualifications:

  • – Positive Interpersonal skills
  • – Excellent verbal and written communication skills
  • – People-oriented and client-focused
  • – Problem analysis and problem-solving
  • – Solution knowledge
  • – Strategic thinking
  • – Detail-oriented
  • – Exceptional organizational skills and the ability to prioritize assignments
  • – Ability to produce results quickly
  • – Motivated, independent, able to work under pressure and meet deadlines
  • – Must be fluent Windows user with a basic understanding of database operation
  • – Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)
  • – Project Management and ACH processing a plus
  • – Experience in helpdesk or ticketing system a plus
  • – 1-3 years client service experience

How to apply:

Apply to this position via Indeed

Department: Marketing

Position Description:Our Fintech Email and Social Media Marketing Manager will be responsible for elevating company awareness through email and social media, along with developing and implementing a corporate social media strategy, driving engagement with partners and clients, and establishing KPIs to monitor plan success.

Essential Functions: 

  • – Responsibilities include social media posts, calendar, and monitoring ongoing activity across multiple platforms
  • – Tracking the impact of all social media efforts through analytics
  • – Researching current trends and audience preferences in order to create relevant content
  • – Performing editing and copywriting for marketing communications through social media and email blasts
  • – Creating engaging posts for social media marketing and email blasts for promotional purposes
  • – Engaging with and following industry partners and clients across social platforms
  • – Monitoring trending hashtags and topics while finding unique ways to integrate with the brand
  • – Monitoring online activity to ensure use of best practices and a positive company presence

Other Responsibilities May Include:

  • – Assisting with website content updates and tracking
  • – Assisting with event planning and tradeshow logistics
  • – Developing and managing content creation, execution, and tracking of client and prospect newsletters
  • – Assisting the Marketing Team with webinar creation, promotion and execution

Qualifications:

  • – Experience as a social media specialist or similar position 3+ years
  • – Ability to use social media for impressions and brand awareness
  • – Excellent critical thinking, communication, time-management, and problem solving skills
  • – Excellent knowledge of social media platforms including Instagram, Pinterest, LinkedIn, Twitter and Facebook
  • – Understanding of social media KPIs, web traffic metrics, and SEO
  • – Experience in buyer persona and audience research • Email CRM experience a plus

How to apply:

Apply to this position via Indeed

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